Improving learner outcomes

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Opening the School Gate | Meeting management

Building trust

Schools sometimes make contact with parents because there are particular patterns of behaviour amongst parents or students that they would like to change. This is completely legitimate, but the danger in discussing problems too early is that parents can easily feel shamed or persecuted. The experience may reinforce their fears that contact with school only happens when there are problems.

Here’s an example of what you could say at the first meeting:

We know that the Australian education system can be difficult and confusing for many recently arrived parents and families. Some parents say they are worried about coming to school, because they feel that there might be a problem with their child, but that's not why we have invited you here today. We would like to make parents feel more comfortable, welcome and confident to ask questions now and in the future.

The school would love to see more parents involved in the school but we know that the idea of getting involved in a school may not be familiar to some parents. We want to talk about that today. This is also an opportunity to talk about things that are important in the education of your children, and for you to advise the school how we could do better.

  • Start with a topic that will engage parents such as homework or assessment.
  • Explore parents’ and the school’s perspectives on the topic.
  • Allow time to discuss questions in small groups.
  • Keep discussions on track.
  • Encourage parents to explore personal concerns about their family in private later.
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